Delivery Guarantee Policy
At Columbia Furniture & Appliance Delivery, we are committed to providing our customers with reliable, safe, and professional delivery services. Your satisfaction is our top priority, which is why we offer a comprehensive Delivery Guarantee to ensure peace of mind when using our services.
This policy outlines our guarantees, service expectations, and the steps we take to resolve any issues promptly and fairly.
1. On-Time Delivery Guarantee
We understand the importance of punctuality when it comes to delivery services. That’s why we offer an on-time delivery guarantee for all scheduled appointments. Our team will arrive within the agreed-upon delivery window, ensuring that your furniture or appliances are delivered as promised.
Same-Day Deliveries: For same-day delivery requests, we guarantee service within the specified time window provided during your booking.
Scheduled Deliveries: For scheduled deliveries, we guarantee arrival within the time frame confirmed at the time of your booking.
In the unlikely event of a delay, we will notify you immediately and make every effort to reschedule your delivery at your earliest convenience, offering compensation if needed.
2. Safe Handling & Damage-Free Guarantee
We guarantee that all items we transport will be handled with the utmost care and professionalism. Our team is trained in the proper techniques to ensure the safe handling of all furniture and appliances, regardless of size or fragility.
Protective Measures: We use protective equipment such as blankets, padding, straps, and dollies to safeguard your items during transport.
Full Inspection: Before and after delivery, our team will inspect your items to ensure they are delivered in the same condition they were picked up.
If any damage occurs during transport or handling, we will:
Promptly assess the issue and document the damage.
Work with you to repair or replace the damaged item.
If needed, offer compensation based on the value of the item.
Note: This guarantee does not cover pre-existing damage or wear and tear that occurred before the delivery.
3. Accurate Placement Guarantee
We guarantee that your furniture and appliances will be delivered to your specified location and placed where you want them. Whether it’s inside your home, office, or commercial space, our team will ensure each item is carefully positioned exactly where you need it.
If assembly is required, we also offer in-home setup services to ensure your items are fully functional and ready for use. If, for any reason, you are not satisfied with the placement of your items, our team will adjust them until you are completely happy with the result.
4. Packaging & Debris Removal Guarantee
We understand that new furniture and appliances often come with a lot of packaging. That’s why we guarantee full removal of all packaging materials at the time of delivery. Our team will leave your home or office clean and free of any debris, so you can enjoy your new items without the hassle of cleanup.
5. Satisfaction Guarantee
At Columbia Furniture & Appliance Delivery, we strive to exceed your expectations on every delivery. If for any reason you are not completely satisfied with our service, please contact us immediately, and we will work with you to resolve any issues.
24/7 Customer Support: Our team is available to address your concerns quickly and professionally.
Resolution Timeline: We will respond to any concerns within 24 hours and aim to resolve any issues within 7 business days.
6. Exclusions & Limitations
While we aim to provide the highest level of service, our guarantee does not cover:
Damage resulting from natural wear and tear, pre-existing damage, or improper use of items.
Items that are inherently fragile or prone to damage, including glass, mirrors, electronics, and antiques, unless noted and specially handled at the time of delivery.
Delays caused by factors beyond our control, such as severe weather, traffic accidents, or road closures.
7. How to File a Claim
If you experience any issues with your delivery, we want to resolve them as quickly as possible. Here’s how to file a claim:
Contact Us: Call or email us within 48 hours of your delivery to report the issue.
Provide Documentation: Take pictures of any damage or issues and provide a description of the problem.
Claim Resolution: We will review your claim and respond within 2 business days. Our team will work with you to resolve the issue, whether through repair, replacement, or compensation.
8. Updates to Our Policy
We may update our Delivery Guarantee Policy from time to time to reflect changes in our services or customer feedback. Please refer to this page for the most current version of our policy.
Contact Us
If you have any questions or concerns regarding our Delivery Guarantee Policy, please don’t hesitate to contact us. We are committed to providing you with exceptional service and ensuring that every delivery meets your expectations.