Terms of Service

Effective Date: 10/14/2024

Welcome to the Columbia Furniture & Appliance Delivery website. By using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or services.

1. Acceptance of Terms

By accessing and using the Columbia Furniture & Appliance Delivery website, or by booking our services, you agree to these Terms of Service and all applicable laws. If you do not agree to these terms, please refrain from using our website and services.

2. Services

Columbia Furniture & Appliance Delivery provides various services including, but not limited to:

Furniture Pickup & Delivery
Appliance Pickup & Delivery
In-Home Placement & Setup
Same-Day & Scheduled Deliveries
White Glove Service
Office & Commercial Deliveries
Old Furniture & Packing Material Removal

Services may be subject to change without notice.

Service Availability

We strive to provide our services in a timely and professional manner. However, availability is subject to scheduling, weather conditions, and unforeseen circumstances. We reserve the right to modify or discontinue any service at any time without notice.

3. Booking and Cancellations

Booking Process

When you book a service, you will receive a confirmation outlining the details of your delivery or removal service. It is your responsibility to ensure that the details are accurate.

Cancellations

Customer Cancellations: You may cancel or reschedule a service by contacting us at least 24 hours before the scheduled time. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
Company Cancellations: We reserve the right to cancel or reschedule services due to unforeseen circumstances such as weather, equipment failure, or unavailability of staff. We will notify you as soon as possible if any changes are necessary.

4. Pricing and Payment

Pricing

Our pricing is transparent and based on the service requested, distance, size of the delivery, and other factors. Prices are subject to change at our discretion, but any changes will be communicated before the service is confirmed.

Payment Terms

Deposit: A deposit may be required to secure your booking. This will be outlined at the time of booking.
Final Payment: The final payment is due upon completion of the service. We accept payments via [list payment methods, e.g., credit cards, debit cards, cash, etc.].

Refund Policy

Refunds are only available for services that are canceled at least 24 hours in advance. No refunds will be given for services that have already been rendered.

5. Customer Responsibilities

Customers are responsible for ensuring that all items to be delivered or removed are ready for pickup. This includes:

Ensuring clear pathways for our team to move items safely.
Disclosing any fragile or special-care items in advance.
Being available at the time of pickup or delivery, or providing a designated contact who is.

Columbia Furniture & Appliance Delivery is not responsible for delays caused by obstacles or access issues at the delivery or removal site.

6. Limitations of Liability

We are committed to delivering your items safely and professionally. However, Columbia Furniture & Appliance Delivery will not be held liable for:

Minor scratches, scuffs, or dings that occur during delivery or removal, unless caused by gross negligence.
Damages that result from incorrect or misleading information provided by the customer.
Delays due to unforeseen circumstances beyond our control, such as traffic, weather, or accidents.

Damages

In the rare event of significant damage, our liability will be limited to the repair or replacement of the damaged item, up to the value of the item.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, and images, is the property of Columbia Furniture & Appliance Delivery or its content suppliers and is protected by applicable copyright laws. You may not use or reproduce any of the content without written permission.

8. Privacy Policy

We are committed to protecting your privacy. Any personal information you provide through our website or during the course of service will be handled in accordance with our [Privacy Policy]. We will not share your personal information with third parties without your consent, except where necessary to complete the service you have requested.

9. Dispute Resolution

In the event of a dispute arising from the use of our services, we encourage customers to contact us directly to resolve the issue. If a resolution cannot be reached, the dispute will be subject to the laws of South Carolina, and any legal proceedings will be conducted in the appropriate courts of Lexington County.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page, and your continued use of the website or services after the changes have been posted will constitute acceptance of the new terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us.

By using our services or this website, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.