Privacy Policy

Last Updated: January 1, 2024

At Columbia Furniture & Appliance Delivery, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you consent to the practices outlined below.

1. Information We Collect

We collect two types of information from you when you use our website:

A. Personal Information

When you submit a form or contact us, we may collect personal information such as:

  • Name

  • Email Address

  • Phone Number

  • Delivery Address

  • Payment Information (for processing orders)

  • Any other details provided via forms or communications

B. Non-Personal Information

We may also collect non-personal information automatically when you interact with our website, including:

  • IP Address

  • Browser Type

  • Operating System

  • Browsing History and Site Usage Information

  • Cookies and Similar Tracking Technologies

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide and manage our services (e.g., scheduling deliveries, processing payments)

  • To respond to customer inquiries and requests

  • To personalize your experience on our website

  • To improve our website, services, and customer support

  • To send administrative information such as order confirmations, updates, and service notifications

  • To send marketing communications, such as special offers and promotions, if you have opted in to receive them

  • To comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with third parties in the following situations:

  • Service Providers: We may share information with third-party vendors who assist us with website hosting, payment processing, customer service, and marketing services. These providers are required to use your information only as directed by us.

  • Business Transfers: If we undergo a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

  • Legal Compliance: We may disclose your information if required by law or to protect our rights, privacy, safety, or property.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze site usage, and for marketing purposes. Cookies are small files that are placed on your device when you visit a website. You can manage or disable cookies through your browser settings, but doing so may limit certain functionalities of our site.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

A. European Union (GDPR)

If you are a resident of the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

  • Access: You have the right to request access to the personal data we hold about you.

  • Correction: You may request that we correct or update inaccurate personal data.

  • Deletion: You can request that we delete your personal data, subject to legal requirements.

  • Objection: You have the right to object to the processing of your personal data under certain conditions.

  • Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.

B. California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know: Request information about the personal data we collect and how we use it.

  • Delete: Request that we delete your personal information, subject to certain exceptions.

  • Opt-Out: Request that we do not sell your personal information.

To exercise these rights, please contact us at [Insert Contact Information]. We will respond to your request within the required timeframe, in accordance with applicable law.

6. Data Security

We take the security of your information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Your Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete such data.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies before sharing your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about our Privacy Policy, please contact us.