Columbia Furniture & Appliance Delivery – Frequently Asked Questions
Welcome to our FAQ page! Here you’ll find answers to the most common questions about our delivery services, pricing, and policies.
If you don’t see your question answered here, feel free to call or text us anytime — we’re always happy to help.
1. Services & Coverage
What areas do you serve?
We deliver throughout Columbia, Lexington, Irmo, West Columbia, Cayce, Chapin, Blythewood, and surrounding areas. We also handle long-distance deliveries across South Carolina and nearby regions on request.
What types of items do you deliver?
We specialize in furniture and appliance delivery, including sofas, bedroom sets, washers, dryers, refrigerators, stoves, and mattresses. If it’s heavy or bulky — we’ve got it covered.
Do you pick up items from stores or private sellers?
Yes! We can pick up from retail stores, warehouses, Facebook Marketplace sellers, or private homes. Just provide the pickup details, and we’ll take care of the rest.
Do you offer same-day delivery?
In many cases, yes. Same-day or next-day delivery is available depending on scheduling and distance. Call early to confirm availability.
Do you deliver to apartments or upstairs units?
Absolutely. We handle stairs, elevators, and tight spaces regularly. Please let us know ahead of time so we can plan for it.
Do you offer evening or weekend deliveries?
Yes — we offer flexible evening and weekend scheduling to fit your needs.
Can you deliver from multiple pickup locations in one trip?
Yes! We can combine multiple pickups or drop-offs in a single delivery to save you time and money.
2. Delivery Day & Handling
Will you bring items inside and set them up?
Yes, our team provides full-service delivery, including bringing items inside, unboxing, setup, and assembly upon request.
Do you remove old furniture or appliances?
Yes, we offer haul-away services for old items when delivering new ones. Mention it when scheduling for an accurate quote.
What if my furniture doesn’t fit through the doorway?
We’re pros at navigating tight spaces. If necessary, we’ll disassemble and reassemble items or temporarily remove doors to fit them safely.
Do I need to be home for delivery?
We prefer someone be present to sign off and confirm placement, but contactless delivery can be arranged with prior approval.
What should I do to prepare for delivery day?
Please ensure:
Pathways are clear
Parking and access are available
Someone 18 or older is present to accept delivery
Do you provide protective materials like blankets or shrink-wrap?
Yes — we use furniture pads, straps, and shrink-wrap to protect items during transport and setup.
What happens if something gets damaged?
We take great care, but in rare cases of damage, we’ll document it immediately and make it right. We’re fully insured for your peace of mind.
What if there’s bad weather or traffic delays?
If we anticipate delays, we’ll contact you right away with updates and revised delivery times.
3. Pricing & Quotes
How are delivery fees calculated?
Delivery costs depend on:
Distance between pickup and drop-off
Size and quantity of items
Services requested (e.g., stairs, assembly, haul-away)
We’ll always provide a clear, upfront quote before the job begins.
Do you charge extra for stairs or assembly?
Some additional fees may apply for multi-level deliveries or assembly, but everything will be included in your upfront estimate.
Is there a minimum delivery charge?
Yes, we have a minimum service fee to cover fuel and labor, which varies slightly by location.
Do you offer discounts?
Yes — we offer bundle discounts for multiple deliveries and loyalty pricing for repeat customers and business partners.
How can I get a quote?
You can get a free quote by calling, texting, or submitting details online (pickup/delivery addresses, item type, etc.). Most quotes take just a few minutes.
4. Payment & Policies
What payment methods do you accept?
We accept cash, debit/credit cards, Cash App, Venmo, and Zelle. Payment is typically due upon delivery completion.
Are you licensed and insured?
Yes, our business is fully licensed and insured for your safety and confidence.
What if I need to cancel or reschedule?
You can reschedule or cancel up to 24 hours before your delivery at no cost. Cancellations within 24 hours may incur a small fee.
5. Business & Partnerships
Do you work with furniture stores or appliance retailers?
Yes, we partner with local furniture stores, interior designers, and realtors to provide reliable delivery for their clients.
Do you handle commercial or business deliveries?
Absolutely — we deliver for offices, salons, restaurants, and rental properties. Whether it’s one appliance or an entire setup, we can help.
Can I set up a recurring delivery account?
Yes, we offer business accounts and recurring delivery plans for ongoing partnerships or regular deliveries.
6. Scheduling & Contact
How far in advance should I book my delivery?
We recommend scheduling 1–3 days ahead, especially for weekends. Same-day options are sometimes available.
How do I schedule a delivery?
You can book by calling, texting, or completing our online form. We’ll confirm details, provide a quote, and lock in your time slot.
Who can I contact if I have more questions?
You can reach us by phone, text, or email — whichever is easiest for you. We respond quickly to all inquiries.
Still have questions?
No problem — we’re always happy to help.
Call us anytime for quotes, scheduling, or service questions.
Your satisfaction is our top priority.